EndNote 21.2.17387 instaling4/17/2024 1Department of Mechanical Engineering, University of Minnesota, Minneapolis, MN, United States.to noon.Hui Ouyang 1,2 * Lan Wang 3 Deepak Sapkota 2 My Yang 3 José Morán 1 Li Li 1 Bernard A. This maintenance is typically on Sundays between 6 a.m. To maintain optimal performance, ITS performs weekly system maintenance on key services. This can include minor error warnings or printing issues. Problems that affect a user without impairing the ability to do work. ! Low Priority (resolved within 10 working days): This can include individual login issues, disabled network ports or the dreaded "blue screen of death." Routine technology problems that affect a single user's ability to perform his or her job. !! Medium Priority (resolved within 3 working days): This can include network outages, server outages or central application issues that involve campus-wide systems like Banner or email. Technical problems that directly affect a large number of people and their ability to get work done. !!! High Priority (resolved within 24 hours): In order to do that, we assign a priority and resolve all issues in the following order: Our goal is to solve your technology issues as quickly and as accurately as possible. Log in with your ODU email address and MIDAS password, select a date and time that works for you, and we'll send you a Zoom link. We hope to add more topics in the future. Online appointments for facultyįaculty only: Book a 30-minute virtual session with an ITS technician to go over any issues or questions you have about the following services: Hit the Help button from anywhere in Canvas. Need help with Canvas?Ĭanvas provides 24/7 chat, phone, email and online support, plus access to online documentation and virtual training. Visit the ITS Help Desk in Monarch Hall during our regular office hours:
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